When the EU DPP Registry rejects a passport submission, EU Digital Passport Processor shows the rejection reason on the passport detail page. This article covers the most common errors and how to fix them.
Rejected passports are visible on the public viewerA rejected submission does not remove the passport from EU Digital Passport Processor. The passport remains Active and the GS1 Digital Link QR code still resolves to the public viewer. However, customs authorities checking the registry will see the passport is not registered. Fix and resubmit promptly.
Common rejection reasons
| Error | Cause | Fix |
|---|---|---|
| OPERATOR_ID_MISSING | No EU Operator ID is configured in EU Digital Passport Processor Settings. | Go to Settings → EU Registry Operator ID and add your ID. Then resubmit. |
| OPERATOR_ID_INVALID | The Operator ID entered in EU Digital Passport Processor does not match any registered operator in the Commission's database. | Verify your Operator ID matches exactly what was issued during registration. Check for typos or extra spaces. |
| GTIN_FORMAT_ERROR | The GTIN on the passport is not a valid 14-digit number. | Edit the passport's GTIN field. It must be exactly 14 digits, no spaces or hyphens. |
| DUPLICATE_PASSPORT | A passport with the same passport number or GTIN+level combination already exists in the registry. | Check if another passport has already been submitted for this battery. If you are resubmitting after a correction, use the Resubmit function rather than creating a new submission. |
| REQUIRED_FIELD_MISSING | One or more Annex XIII fields required by the registry are empty. | Open the passport, navigate to the Technical Data section, and complete all required fields. The registry requires a minimum data set beyond what EU Digital Passport Processor marks as required. |
| CATEGORY_MISMATCH | The battery category on the passport does not match the operator's registered product category in the Commission's system. | Verify your operator registration covers the battery category you are submitting. Contact the Commission if your registration needs updating. |
| SERVICE_PROVIDER_NOT_CERTIFIED | The DPP service provider (EU Digital Passport Processor) is not yet certified under the ESPR delegated act. | This error should not appear before the certification scheme takes effect. If it does, contact EU Digital Passport Processor support immediately. |
How to resubmit
After fixing the issue:
- Open the passport detail pageNavigate to the passport that was rejected. The rejection reason is displayed in the EU Registry section.
- Fix the underlying issueDepending on the error, this may mean editing passport data, correcting your Operator ID in Settings, or completing missing fields.
- Click Resubmit to EU RegistryThe passport will re-enter the Queued → Submitted → Registered flow. If the fix resolved the issue, the passport will reach Registered status.
Errors that require support
If you see SERVICE_PROVIDER_NOT_CERTIFIED or an error code you do not recognise, contact EU Digital Passport Processor support. Some registry errors are infrastructure-level issues that cannot be resolved by editing passport data.
Mock mode resubmissionIn mock submission mode, you can resubmit as many times as needed without consequence. Use this period to test your data and resolve any formatting issues before the registry goes live in July 2026.
REL Related entries
| Section | Entry | Reviewed |
|---|---|---|
| EU Registry | Reading Registry Submission Status | 2026-04 |
| EU Registry | Submitting a Passport to the EU Registry | 2026-04 |
| EU Registry | Getting Your EU Operator ID | 2026-04 |